Privacy Policy

Personal data

Your personal data is collected and processed in accordance with the French Data Protection Act (Loi Informatique et Libertés) of January 6, 1978, as amended, and European Regulation No. 2016/679 of April 27, 2016 (RGPD).

For information on the protection of personal data, please consult the CNIL website: www.cnil. fr

Processor

The processor of personal data collected on this site is the company CELLULA PHARM, SAS with capital of 31,250 euros, registered with the Grasse Trade and Companies Register under number 938 512 100, located at 230 Route des Dolines - 06560 Valbonne - FRANCE.

Data Protection Officer

A Data Protection Officer (DPO) has been appointed by CELLULA PHARM to ensure compliance with the RGPD.

You can contact him:

  • by email: contact@cellula-pharm.com
  • by post:
    CELLULA PHARM - Service juridique et des données personnelles
    230 Route des Dolines
    06560 Valbonne - FRANCE

You can contact the DPO for any request relating to your personal data or the exercise of your rights. Proof of identity may be requested.

You may also lodge a complaint with the CNIL.

What is personal data?

This is any information that enables you to be identified directly or indirectly: surname, first name, address, email, telephone, etc.

Purposes and legal basis of processing

Your data is collected for:

  • Creating and managing your customer account
  • Processing orders, invoices, deliveries, after-sales service
  • Managing commercial relations
  • Advertising purposes, with your consent or as provided for by law
  • Compliance with legal and regulatory obligations

Some data is mandatory (marked with an *), others optional.

Data likely to be collected:

  • Identification data: surname, first name, email
  • Order-related data: history, payments (via service provider)
  • Customer service-related data: complaints, incidents
  • Marketing data: cookies, products consulted

The processing is based on your consent given when creating an account or placing an order. This consent may be withdrawn at any time by contacting the DPO, without retroactive effect.

Destinaries of your data

Data are accessible:

  • To authorized CELLULA PHARM staff
  • To service providers acting on behalf of CELLULA PHARM
  • To competent authorities in the event of a legal obligation

Data are not transferred outside the EU and are not sold to third parties.

Data retention

Data are retained:

  • For the duration of the contractual relationship
  • Then for 5 years after the end of the relationship, unless there is a longer legal obligation

They are stored on secure servers, accessible only by authorized personnel.

Your rights

You have the following rights:

  • Right of access to your data
  • Right of rectification of inaccurate or incomplete data
  • Right of opposition, in particular to prospecting
  • Right of limitation and right of erasure
  • Right to portability
  • Right of interrogation
  • Right to define post-mortem directives

You can exercise your rights with the DPO or lodge a complaint with the CNIL.

Commercial prospecting by email

By creating an account or placing an order, your email address may be used to send you offers on similar products.

You can object to this at any time:

  • By clicking on the unsubscribe link in emails
  • By using our contact form
  • By contacting the DPO

CELLULA PHARM never sells your email address to third parties.

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